Refund policy

Roar Los Angeles (ROAR LA): Return Policy 

Welcome to Roar Los Angeles. We want you to love what you buy. Our return policy is designed to be fair to you while protecting our small business. 

1) Returns

You may return most new, unused items within 30 days of delivery for a full refund or exchange.

To be eligible for a return, items must be:

  Unworn, unwashed, and in the same condition as when shipped

  with all original tags attached

  in the original packaging (including branded boxes, if applicable)

Clearance, sale, and final sale items are not eligible for return unless defective. This will be clearly labeled on the product page.

2) Exchanges

We offer exchanges for different sizes or colors for unworn items within 30 days of delivery.

If the exact item is no longer available, you may choose a replacement item of equal or lesser value or receive a refund.

3) Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery.

We will provide a prepaid return label and replace the item at no cost, or offer a refund/exchange at your preference.

Photos of the damage/defect are required to validate the claim.

4) Process to Initiate a Return or Exchange send email to ROARLOSANGELES@outlook.com

Please provide

   Order number

   Reason for return

   Condition of the item (unworn, with tags, etc.)

Our team will respond within 1–2 business days with a Return Authorization (RA) or Exchange Authorization and, if applicable, a prepaid shipping label.

Pack the item securely in its original packaging with all tags attached.

Ship the item back using the provided label (if applicable). Keep the tracking number.

Once received and inspected, we will process your refund or exchange within 3–5 business days.

5) Refunds

Refunds are issued to the original payment method within 3–5 business days after verification.

Returns made with a provided prepaid label will be refunded for the item price plus any standard shipping charges paid at purchase. Original shipping charges are non-refundable unless the item was defective or the wrong item was sent.

6) Shipping Charges

If you return an item for a reason within Roar Los Angeles (defective, wrong item, or damaged), we will cover the return shipping cost with a prepaid label.

If you return for any other reason (change of mind, not fitting), the customer is responsible for return shipping.

7) International Returns

At this time, Roar Los Angeles focuses on the U.S. market. For international orders, please contact support for guidance.

Return eligibility, packing, and shipping standards may differ; additional shipping fees may apply.

8) Closeouts, Defects, and Final Sales

Final sale items cannot be returned or exchanged unless defective.

Defective items will be treated per California law (see below) and Roar Los Angeles’ warranty policy.

9) California-Specific Compliance

We comply with California consumer protection laws, including the rights of consumers to return defective products and receive refunds as applicable under state law.

Our policy does not waive any legal rights you may have, including consumer protections under California law.

Any return processing will be performed in a manner consistent with California business practices and state consumer regulations.

10) How We Protect Our Brand 

Clear 30-day window to request returns ensures timely resolution.

Unworn, tagged condition protects against used/altered items being returned.

Prepaid labels for defective or wrong items prevents customer burden and demonstrates accountability.

Reasonable exception for final sale/clearance to balance business viability with customer fairness.

Transparent timelines (RA/EX, processing 3–5 business days) reduce confusion and improve trust.